FREQUENTLY ASKED QUESTIONS

PAYMENT & SHIPPING

Because we believe that being far doesn’t mean being disconnected, PalestineinaBox wants to link all of Palestine-lovers to the country, no matter where they are, and create a channel to contribute to the country’s development.
Ordering on PalestineinaBox.com is fast, safe and easy. Add the items you’d like to your cart then follow our simple checkout process. Once you order has been processed, you will receive an email confirmation.
We usually ship out orders within 7 business days from the day it’s placed and takes 5-10 business days to arrive. When the package is sent, we automatically send an order confirmation email. The email includes the tracking number which will allow you to track your package’s location If you somehow do not receive the email, please contact us and we will resend you the email.
Yes, we ship internationally to over 150+ countries worldwide.
Do not worry! We will figure it out together. Contact us via email with your order number and we will help.
We accept Paypal, American Express, MasterCard, Discover & Visa.

ORDERING

If you need to change or cancel your order, please contact us at hello@palestineinabox.com right away. Our fulfillment team generally processes orders within 3-7 days. Once items are shipped, we are unable to make any changes.
We have a 14 day return/exchange policy backed by our Palestinian Hospitality Guarantee. Visit our Refund Policy page to learn more.
Every country varies when it comes to custom fees and is not within our control. Palestine in a Box does not cover customs fees. Palestineinabox.com also will not refund you the shipping cost if the package is rejected and comes back to us.

We work with many carriers, and their availability depends on your location. We work with EMS, FedEx, DHL and Aramex.