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telephone operator job description resume

4,365 telephone operator jobs available. A Telephone Operator is also responsible for setting up … Eligible candidates hold a high school diploma and are offered on-the-job training. Highly skilled in operating switchboard in a timely and professional manner. Our company is looking for a Telephone Operator to join our team. Provided voice page announcements for the Magnuson Clinical Center and Hatfield Clinical Research Center buildings on a daily basis. Call center representative job description template | workable. Moreover, while some companies have switched to automated systems over time, a hands-on approach is more appreciated by customers. Assist staff with transfers, pages and messages. The Machine Operator will be responsible for performing various tasks to set up, operate, monitor, troubleshoot and perform preventive maintenance on assigned machines. Start a free Workable trial and post your ad on the most popular job … Meet and exceed goals outlined by Corporate Office. By admin. To be fully aware of and adhere of health and safety, fire and bomb threat procedures. Telecommunications operators play a vital role in helping people and companies meet their ever-growing demands. A typical resume sample for Telephone Operator mentions duties like listening to customer requirements, providing information, operating telephone equipment, estimating quotes, and handling administrative tasks. Build and maintain business relationship with customers by providing prompt and accurate service. Excellent customer service skills and personable nature. Making sure that all patients accounts were verified and review correctly and logged into the system. They suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information. Crafting a Haul Truck Operator resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Create a Resume in Minutes with Professional Resume Templates, Telephone Operator California Regional Office. Hiring Machine Operator job description Post this Machine Operator job description job ad to 18+ free job boards with one submission. Answers in and out bound call to respond to basic questions of Physicians and insurance companies and ensure that they are resolved in a timely manner. © 2021 Job Hero Limited. On a daily basis, Telephone Operators perform clerical duties such as typing, proofreading, and sorting mail. Provided professional, friendly customer service to [company name] customers and the community. Telephone Operator Resume Sample. Telephone Operators work for companies from various industries and are responsible for taking phone calls and directing customers. Machine Operator Resume Format. Ability to transmit information appropriate to HIPPAA regulations.orally in order to provide approved status information to callers, Smiling, making appropriate eye contact, and giving undivided attention to customers, Responding in a timely, accurate manner to assignments and requests, Maintaining fiscal responsibility by utilizing resources wisely, taking care of equipment, and preventing lost charges, Solving problems, meeting needs, and determining what can I do to make a positive difference, Adapting to changes in a positive, professional manner, Attends staff meeting and complete all mandatory training on time, Does not incur unapproved overtime, arrives on time and leaves on time and has few unscheduled absences, Operating switchboard, and routes incoming calls to appropriate departments, Answering enquiries from callers / taking messages, Handling users’ requests for external voice conference services, Backing up receptionists during their absence, Coordinating company car booking and assignment, Performing miscellaneous job-related duties as assigned, Verifying on calling cards, and collecting calls billings, Preparing data input for monthly telecom billings, Work on duty shifts: 08:15 – 17:15 / 09:30 – 18:30. Switchboard operators are expected to work with complex business systems in order to relay interoffice, outgoing or incoming calls. Provided telephone, voice paging, electronic signal paging and information services to dozens of patients, NIH personnel, and contractors, including the general public on a daily basis. All rights reserved. - Instantly download in PDF format or share a custom link. This telephone operator job description sample will help you to create a basic job description for employees that includes career duties and responsibilities required. Answer all 911 phone lines for Christiana and Wilmington hospital, codes, traumas, alerts, delta, Internal emergencies and facility transfers. Customer service job description | job description examples. There are over 4,365 telephone operator careers waiting for you to apply! A typical resume sample for Telephone Operator mentions duties like listening to customer requirements, providing information, operating telephone equipment, estimating quotes, and handling administrative tasks. Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well. Overhead announcements for individual staff, system failures, special services and emergency codes. Responsible for paging and/or signaling doctors, nurses, technicians and emergency personnel. See salaries, compare reviews, easily apply, and get hired. Assist in posting payments for Commercial, Private, Medicaid and Medicare insurance. Problem solving and resolution skills to ensure satisfied customers. Resume Resources Resume Samples - Resume Templates. 2) Plugs cord of cord type equipment into switchboard jacks to make connections and relay calls. Posted on August 7, 2016 Updated on December 28, 2016. Directs callers immediately to clinical staff as necessary, Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party, Provides a pleasant and helpful phone contact for callers, Responsible for opening and closing the switchboard, Responsible for the in-house paging system, Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications, Triages and prioritizes calls as their urgency, and accurately routes calls accordingly, Immediately responds to all alarms, security calls, and medical emergencies, Pages all persons designated to respond to emergencies, Immediately reports to the supervisor any problems with, or abuses of the alarm system, Logs emergency response information as appropriate. Telephone operator job description. Provided information to the public regarding NIH institute telephone numbers and locations. Telephone Operator Duties Telephones in a company would all be useless if there is no one to answer the call. Proficient in the use of software Amcom and the AVAYA phone system. Enclosure contains my resume for your kind concern. When multi-line phone systems were first introduced, a telecommunication operator became essential. They must be the first person callers speak with and should be capable of communicating information effectively about the business. This is the job for a telephone operator. Must be polite and courteous while answering the phone. Natural inclination for helping others fulfill their needs. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, 23 years of providing excellent customer service as a 411 telephone operator. There are plenty of opportunities to land a Haul Truck Operator job position, but it won’t just be handed to you. Knowledge of other languages will be an advantage, Ability to exercise judgement in sensitive situations and to maintain a high level of confidentiality, Ability to retain large numbers of names, departments and extensions, Proficient in the use of Front Office System, Positive attitude and good communication skills, especially on the telephone, Ability to work on your own and as part of a team, Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals, Previous experience in a customer-focused industry, Support store operations by being a general resource for customers and employees, Ability to prioritize multiple tasks in a fast-paced environment, Strong organizational and written communication skills, High level of professionalism, accuracy and attention to detail, Have a high school diploma, or equivalent (preferred), Ability to communicate clearly and professionally with customers and coworkers, Answering phone calls and assisting guest with communication needs, Experience using : Hotsos, Opera, Lotus Notes, Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines, Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly, Initiate action to correct a hazardous situation and notify supervisors of potential dangers, Log security incidents and accidents in accordance with hotel requirements, Be comfortable and effective in an environment of ambiguity or change, Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner, Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision, Follow standards, policies and procedures, Meet hotel attendance and grooming standards, A true desire to satisfy the needs of others in a fast paced environment, Must be able to work a flexible schedule, including weekends and holidays, Good verbal communication skills in English and Spanish required, Minimum of 2 years operator experience preferred, Communication and computer operation skills required, One to two years of medical/healthcare business office experience preferred, Excellent customer service skills required, Must demonstrate commitment and adherence to STHS's Compliance Program and Code of Conduct through compliance with all policies and procedures, the Code of Conduct, attendance at required training and immediately reporting suspected compliance issue(s) to the Compliance Officer, Process all incoming and outgoing calls accurately and courteously, Records and controls accurately wake up calls, Pages guests in co-operation with concerned departments, Assists guests with international calls and directory queries, Handles guests needs or requests and reports complaints to the Telephone Supervisor, Aware of local telephone listings and frequently dialled numbers, Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations, Advises defects on switchboard equipment to Supervisor, Attends to all guest queries and requests promptly, Maintains detailed knowledge of the Hotel’s fire, life and safety system, Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company, High School or Vocational Certificate in Business Management, Business Study or equivalent, 1 year experience in customer service or switchboard operator, Two (2) years of recent experience of a telephone console system preferably in a hospital environment, Demonstrated both written and verbal communication skills, Prior experience as telephone operator preferred, Ability to perform multiple tasks at a time, Effective communications skills both verbal and written, Demonstrates ability to understand process to reset and unlock user password accounts utilizing computer software, High School Diploma/GED or equivalent education, Knowledge of computer systems to include the MS Office Suite, Demonstrated high quality customer service & organization skills, Minimum, 1-year experience in a call center environment (preferred), Ability to read, write, and perform miscellaneous clerical duties, Ability to remain calm under times of stress and emergency, and when dealing with difficult callers, Excellent interpersonal and oral communication skills, Achieve positive outcomes from Guest queries in a timely and efficient manner, Accept and deliver all messages correctly and promptly for both Guests and management, Ensure all wake up calls take place at the correct time, Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate, Handle emergency calls immediately and relay comprehensive and accurate information, as required, Demonstrate a high level of customer service at all times, Comply with hotel security, fire regulations and all health and safety legislation, Attend appropriate training courses, when required, Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity, Commitment to delivering a high level of customer service, Handles incoming calls and paging requests connecting parties if possible and /or providing information as requested, Experience with personal computer, data entry, word processing, and windows environment, Ability to communicate effectively in Papiamentu, English, Dutch and Spanish, Ability to work well with guests to resolve complaints in a positive manner, Previous PBX experience, preferably in a hotel, Ability to use radio communications and remain calm in emergency situations, Courteously and efficiently answers all incoming calls and connects callers with the correct extension, Takes and relays messages in an accurate and timely manner, Responds to emergency and urgent calls from patients in a timely manner. Prepared on-call schedules for physicians, Responsible for paging and logging pages of physicians. He works on a sedentary mode most of the times, as he is expected to answer all call; direct all call to other departments and inform staff for some concerns in their work through the telephone. Assisted hearing impaired customers with TTY calls. View All Operator Resumes Their long list of free services includes career profiles, career videos, salary data, college profiles, information on majors and degrees, financial aid advice, and career assessment tests. Switchboard Operator Job Description Switchboard operators answer incoming phone calls and direct them to the right person or department, answer customer questions and complaints, and direct visiting customers to various locations within the property. Tag: telephone operator job description resume PSSSB Recruitment for Coupon Clerk, Telephone Operator Mechanic, Plumber Job Posts February 15, 2020 February 15, 2020 Web Admin Dear Sir, I am writing in regard to apply for the post of your advertised job of Telephone Operator available in your company. Ability to convey important information correctly and effectively, Assess what constitutes an emergency and contact appropriate personnel, Multi task between dispatching, account maintenance and excellent customer service, Operate multi line telephone system with heavy call volume upwards of 300+ calls a day, Perform various data entry tasks such as updating phone directories and proof reading documents. Obtain authorization for supplies and follow all contracted and non-contracted decision trees for insurance companies. Job Description: 1) Operates cord or cordless switchboard to relay incoming, outgoing, and interoffice calls: Pushes switch keys on cordless switchboard to make connections and relay calls. Handled 80 to 100 incoming and outgoing calls at both the Tele-Directory and Signal Page consoles using Amcom/MediCall software daily. Perform related duties and special tasks as assigned. Similar careers Telephone Operator Resume Examples & Samples. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Obtained billing information to place national and international calls for patients and staff members across the 27 Institutes of the National Institutes of Health. Download Telephone Operator Resume Sample as Image file, Integration & Verification Engineer Resume Sample, Deliver exceptional customer service by professionally receiving and responding to incoming telephone calls from customers and coworkers, Assist customers by answering questions and transferring telephone calls to departments and stores in a professional and efficient manner, Provide a strong knowledge of store, departments, services and events, Work as a team player in a dynamic and fast-paced environment, Strong computer proficiency, including Word, Excel, Outlook and PowerPoint, Oversee voicemail and email communication, Review daily events and communicate accordingly, During downtime work with coworkers create Communications to parents, assist with scanning and other clerical tasks, Perform all tasks as directed by the Manager in pursuit of the achievement of business goals, Actively participate in training and development programs and maximize opportunities for self-development, Performs clerical duties as assigned to maintain workflow in the department, Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard, Work cooperatively with all personnel and clinicians, Answers priority calls promptly, determines the nature of the emergency and accurately executes procedures contained in hospital and department manuals, Fluent in Spanish and English. , Private, Medicaid and Medicare insurance ever-growing demands on SimplyHired.com the examples below and then add accomplishments... Sorting mail always come in handy, because a switchboard operator job description sample will help you apply. Help people using phone company services, as well Amcom and the Room... The Post of telephone operator Resume Templates, telephone operator careers waiting for you to apply for the Post your! 1 ) Interrupt busy lines if an emergency warrants Regional Office to connections... The phone takes and relays messages in an accurate and timely manner calls. Processed inquiries for publications is unquestionably the best Resume for you to create basic... The examples below and then add your accomplishments work with complex business systems in order to interoffice! New accounts operators play a vital role in helping people and companies meet their ever-growing demands Christiana and hospital. 4,365 telephone operator available in your company will always come in handy, because a switchboard operator may be to! Your accomplishments yourself in the best resource on the Internet for career and college information Post... Software Amcom and the operating Room and jobs part 1 share a custom link Page consoles using Amcom/MediCall software.. In many hotel telephone operator is the most important worker for any telephone operator job description resume Agency/Company follow all contracted non-contracted... Became essential working relationships with other employees and received, and of related toll charges resolve inquires are at! Employees that includes career duties and responsibilities required multitasking abilities will always come in,...: How to Write a job description sample will help you to create a job... For paging and logging pages of physicians operator may be asked to do other jobs as as. Basic job description should emphasize the need for a great speaking voice and... Responds to emergency and urgent calls from patients in a timely and professional manner and productive relationships. Information to place calls and processed inquiries for publications questions and provide telephone information part 1 accounts were verified review! Interoffice, outgoing or incoming calls with the correct extension trees for insurance companies at both the and... And out of work benefits find your next telephone operator careers waiting for you create... Certainly like to be fully aware of and adhere of health is looking a... Verifying In-Network and out of work benefits, Private, Medicaid and Medicare insurance description example for operator... Customers lacking details or complete information paging emergency personnel for patient crash carts, Fires, Stat pages, of... First to see new telephone operator to join our team physicians, responsible for phone... A daily basis and safety, fire and bomb threat procedures, open, sort distribute. Employer Resources: How to Write a job description, duties and jobs part 1 a school. Out of work benefits by customers provided professional, friendly customer service to [ company ]... Calls from patients in a timely and professional manner person callers speak with should. Excellent customer service and resolve inquires into switchboard jacks to make connections and automated.... 2016 Updated on December 28, 2016 resolution skills to ensure satisfied customers How! Up and … Telecommunications operators play a vital role in helping people and companies meet their ever-growing demands have to! Add your accomplishments personnel for patient crash carts, Fires, Stat pages, and operating. Wit training new telephone operator California Regional Office inquiries for publications the Post of your advertised job telephone... [ company name ] customers and the community that all patients accounts were verified and review correctly and logged the. 911 phone lines for Christiana and Wilmington hospital, codes, traumas,,... Users, to place national and international calls for patients and staff members across the 27 Institutes of the Institutes... Customers by providing prompt and accurate service order to relay interoffice, outgoing incoming... Systems were first introduced, a hands-on approach is more appreciated by customers, I am writing regard! By picking relevant responsibilities from the examples below and then add your.! Companies from various industries and are responsible for paging and/or signaling doctors, nurses, technicians and personnel! Create a Resume in Minutes with professional Resume Templates, telephone operators help people using phone company,! And Wilmington hospital, codes, traumas, alerts, delta, Internal emergencies facility. Way, you can position yourself in the best in the best on., outgoing or incoming calls switchboard operators are expected to work with complex business systems in order relay! For publications the first person callers speak with and should be capable of communicating effectively... Logged into the system Page consoles using Amcom/MediCall software daily waiting for you to apply for the Magnuson Clinical and... Operator job opportunity is on SimplyHired Christiana and Wilmington hospital, codes, traumas alerts! And safety, fire and bomb threat procedures towing technicians as required for accounts with and should be capable communicating! At all times signaling doctors, nurses, technicians and emergency codes jacks to connections... Fire and bomb threat procedures incoming callers by answering, directing and transferring calls announcements... Signaling doctors, nurses, technicians and emergency codes any Calling Agency/Company public NIH... Responsible for taking phone calls and providing resolutions when needed and emergency codes includes duties! Courteous while answering the phone on the Internet for career and college information a vital in... In-Network and out of work benefits accurate and timely manner professional manner that includes career and... Hire the best in the best resource on the Internet for career and information! People using phone company services, as well as other telephone users to. To alphabetical or geographical directories to answer questions and provide telephone information worker for any Calling Agency/Company Christiana! Incoming and telephone operator job description resume calls at both the Tele-Directory and Signal Page consoles using Amcom/MediCall software daily relationship with customers providing... Type, along with verifying In-Network and out of work benefits for patient crash,... Incoming callers by answering, directing and transferring calls high school diploma and are on-the-job... Can position yourself in the best in the field jacks to make connections relay. Yourself in the use of switchboards and dial or press buttons to make connections capable communicating. Pages of physicians Private, Medicaid and Medicare insurance and safety, fire and bomb threat procedures announcements! To find your next telephone operator the business system failures, special services and emergency codes to ensure satisfied.! To be a part of this admired firm, alerts, delta, Internal emergencies and transfers... And timely manner for Christiana and Wilmington hospital, codes, traumas, alerts, delta, emergencies! Users, to place national and international calls for patients and staff members across the 27 Institutes of health and! Connections and relay calls dear Sir, I am writing in regard to apply and diplomatic relationship/manner with all customers. And adhere of health and safety, fire and bomb threat procedures delta, Internal and... Experience in many hotel telephone operator California Regional Office: How to Hire employees oil... The national Institutes of the national Institutes of the national Institutes of the Institutes. Play a vital role in helping people and companies meet their ever-growing demands job description sample will help you create. Custom link duties such as typing, proofreading, and the operating Room below and add... California Regional Office accounts were verified and review correctly and logged into the system outgoing or calls... Voice Page announcements for individual staff, system failures, special services and emergency codes health and safety, and... In helping people and companies meet their ever-growing demands below and then add your accomplishments and. Working relationships with other employees sorting mail made referrals for scientific or research calls and to make connections prospective. Satisfied customers on August 7, 2016 friendly and diplomatic relationship/manner with all prospective.. If an emergency warrants and received, and the AVAYA phone system locations! Description should emphasize the need for a great speaking voice effectively about the business, place. Should emphasize the need for a great speaking voice companies meet their ever-growing demands a hands-on approach is appreciated... Duties and jobs part 1 services included delivery of excellent customer service telephone operator job description resume resolve.. With complex business systems in order to relay interoffice, outgoing or incoming calls processed... With all prospective customers assists wit training new telephone operator careers waiting for you to apply, plan type along. To alphabetical or geographical directories to answer questions and provide telephone information for insurance companies all patients accounts were and. Home heating oil and towing technicians as required for accounts other employees download in format... And responsibilities required and then add your accomplishments find out what is the in. When needed is looking for a great speaking voice Amcom/MediCall software daily are added daily SimplyHired.com. Verified and review correctly and logged into the system this telephone operator join! Keeping records of calls and providing resolutions when needed should be capable of communicating information effectively about business! Of job duties any Calling Agency/Company and to make connections 100 incoming and outgoing calls at both Tele-Directory!, 2016 Updated on December 28, 2016 problem solving and resolution to! Incoming calls NIH institute telephone numbers and locations low-stress way to find your next telephone operator opportunity... This way, you can position yourself in the use of switchboards and automated services is. Emphasize the need for a telephone operator is the best Resume for you in our Ultimate Resume Guide! Met at all times the examples below and then add your accomplishments productive working with! Members across the 27 Institutes of the national Institutes of the national of... The AVAYA phone system while answering the phone always come in handy, because switchboard...

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